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Title: SBT 10595 Cleaning Service Certification: An Overview and Its Significance
Introduction
The service certification system, a progressive assessment framework for service providers based on customer perception, represents the management standards that ensure service levels meet or exceed . This innovative approach to quality infrastructure focuses on organizational excellence and customer satisfaction, enhancing China's global service competitiveness.
Classification of Cleaning Services
Cleaning services are categorized as follows:
Indoor Sanitation Cleaning: Includes floor cleaning, facade mntenance, furniture fixture cleaning, restroom sanitation, regular routines.
Outdoor Sanitation Cleaning: Covers pavement cleaning, green space management, external facility upkeep, water surface cleaning e.g., pools.
Specialized Sanitation Cleaning: Features aerial operations, central r conditioning system cleaning in public spaces, kitchen grease extraction systems mntenance, stone care and preservation, fabric surface cleaning, vector control, indoor r treatment, first-time cleaning services, vehicle beautification, pet decontamination, boiler mntenance, pipeline unclogging, property management, municipal sanitation.
Sanitation Services for Special Places: Catering specifically to healthcare facilities, food processing areas, pharmaceutical establishments, and other personal health-sensitive locations.
Certification Evaluation
The total score for a cleaning service certification evaluation is set at 150 points, categorizing the service into one-star to five-star ratings, with the highest being five stars.
Significance of Service Certification
Service certification plays a pivotal role in:
Identifying Improvement Spaces: Through investigations and evaluations, it uncovers deficiencies within service activities, facilitating continuous improvement.
Enhancing Service Quality: By conforming to standards through certification, enterprises are able to refine their unique services, innovate service, and create distinctive brands. This process elevates the level of service management and capabilities.
Marketing and Credibility Boost: Certified enterprises showcase superior service delivery compared to competitors nationwide, providing a competitive edge in marketing efforts and increasing consumer confidence.
Access to Large-scale Projects: Serving as a qualifying certificate for participation in major project bidding, government procurement auctions, industry rankings, etc.
Certification Basis
The certification is grounded in SBT 10595-2011 Operating service specifications for cleaning industry, establishing specific to the cleaning sector.
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Cleaning Service Certification Overview SBT 10595 Standard Explanation Indoor Sanitation Classification Detail Outdoor Cleaning Services Overview Specialized Cleaning Processes Highlight Certification Importance in Industry Mention